Privacy Policy
Our Impact Initiatives
Hygienic Research Institute Pvt. Ltd. (“HRI,” “Streax,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains what information we collect when you use HRI.in (the “Website”), how we use it, who we share it with, and what rights you have.
This policy applies only to information collected through HRI.in. It does not apply to information collected by third-party websites, including the partner e-commerce platforms (Amazon, Flipkart, Nykaa, Myntra, JioMart, and others) that you may visit when you click an outbound link from our Website. Please review their privacy policies separately.
Important: HRI.in Does Not Process Transactions
HRI.in is an informational and brand experience website. We do NOT sell products directly. We do NOT collect any payment information — no card numbers, no UPI IDs, no net-banking credentials, no wallet details — because no transactions take place on this Website. When you click “Buy Now” or similar links, you are redirected to a partner e-commerce platform, and any data you provide there (including payment, shipping, and billing details) is collected and processed by that platform under its own privacy policy.
Information We Collect
We collect only what we reasonably need to operate the Website, communicate with you, and improve your experience. Specifically:
1 Information You Provide Directly
- Contact details when you fill in a form, subscribe to our newsletter, register for an event, request product information, or contact customer support — e.g., name, email address, phone number, city/pin code.
- Salon or trade enquiry details if you reach out about HRI or bulk orders — e.g., business name, GST number, address, designation.
- Content you choose to share — e.g., feedback, queries, reviews, photographs, or messages.
2 Information Collected Automatically
- Device and browser information — e.g., IP address, browser type and version, operating system, device type, screen size, language preference.
- Usage information — e.g., pages viewed, time spent on the site, click paths, referring/exit URLs, search terms used on the Website.
- Cookies and similar technologies — see Section 6 below.
3 Information We Do Not Collect
- Payment, card, UPI, net-banking, or wallet credentials.
- Government identifiers (Aadhaar, PAN, passport) unless specifically required for a verified trade/salon programme, in which case we will tell you what we need and why.
- Sensitive personal data (e.g., biometric data, health data) unless you voluntarily share it in a specific context, such as a hair-and-scalp consultation.
How We Use Your Information
We use the information we collect for the following purposes:
- To operate, maintain, secure, and improve the Website and your experience on it.
- To respond to your enquiries, complaints, feedback, or customer support requests.
- To send you newsletters, product updates, offers, hair care tips, and other marketing communications, where you have opted in. You can unsubscribe at any time using the link in any marketing email or by contacting us.
- To analyse Website performance and user behaviour using analytics tools, to inform content, design, and product decisions.
- To detect, prevent, and address fraud, security issues, and unauthorised activity.
- To comply with applicable laws, regulations, court orders, and lawful requests from government or regulatory authorities.
Legal Basis for Processing
We process your personal data under one or more of the following legal grounds, as recognised under the Digital Personal Data Protection Act, 2023 (“DPDP Act”) and other applicable laws:
- Your consent, which you may withdraw at any time.
- To perform a service you have requested (e.g., responding to your enquiry).
- To comply with a legal obligation.
- Our legitimate business interests, where these are not overridden by your rights and freedoms (e.g., site security, fraud prevention, brand analytics).
How We Share Your Information
We do not sell your personal data. We share information only as described below:
- Service providers and processors — trusted third parties who help us operate the Website and our marketing (e.g., website hosting, email delivery, analytics, customer-support tools, CRM, cloud storage). They process data only on our instructions and under appropriate confidentiality and data-protection obligations.
- Group companies and affiliates of HRI, for the purposes described in this Policy.
- Legal and regulatory authorities, where required by law, court order, or to protect our rights, property, or safety, or that of others.
- Acquirers, in connection with a corporate transaction such as a merger, acquisition, restructuring, or sale of assets, subject to applicable confidentiality and notice obligations.
We do not share your data with the partner e-commerce platforms (Amazon, Flipkart, etc.) when you click an outbound link — they collect their own data once you arrive on their platform under their privacy policies.
Cookies and Similar Technologies
We use cookies, pixels, tags, and similar technologies to make the Website work, to remember your preferences, to measure performance, and to deliver relevant content. The cookies we use generally fall into the following categories:
- Strictly necessary cookies — required for the Website to function (e.g., load balancing, security).
- Functional cookies — remember your preferences (e.g., language, region).
- Analytics cookies — help us understand how visitors use the Website (e.g., Google Analytics or similar tools).
- Marketing cookies — used to deliver relevant advertising on third-party platforms and measure campaign performance, where you have consented.
You can manage cookie preferences through our cookie banner (where shown) and via your browser settings. Disabling certain cookies may affect Website functionality.
Data Retention
We retain personal data only for as long as necessary for the purposes for which it was collected, to comply with our legal, regulatory, tax, accounting, and reporting obligations, to resolve disputes, and to enforce our agreements. When we no longer need data, we will delete or anonymise it. Specific retention periods may vary based on the type of data and purpose; for details, please contact us at cs@hriindia.com.
Data Security
We implement reasonable technical, administrative, and physical safeguards designed to protect personal data from unauthorised access, alteration, disclosure, or destruction, in line with industry practice and applicable Indian law. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security. You are responsible for keeping any login credentials confidential.
Your Rights
Subject to applicable Indian law, including the DPDP Act, 2023, you have the following rights with respect to your personal data:
- Right to access — request a summary of the personal data we hold about you.
- Right to correction — request correction of inaccurate or incomplete data.
- Right to erasure — request deletion of your personal data, subject to legal exceptions.
- Right to withdraw consent — withdraw consent for processing where it was provided; this will not affect the lawfulness of processing carried out before withdrawal.
- Right to grievance redressal — raise a complaint with our Grievance Officer (see Section 13).
- Right to nominate — nominate another individual to exercise your rights in the event of your death or incapacity.
To exercise any of these rights, please contact us at cs@hriindia.com . We may need to verify your identity before acting on your request. We will respond within the timelines required by applicable law.
Children's Privacy
HRI.in is not directed to children under 18 years of age. We do not knowingly collect personal data from children. If you are a parent or guardian and believe your child has provided personal data to us, please contact us at cs@hriindia.com , and we will take appropriate steps to delete it. Where the law requires verifiable parental consent for processing children's data, we will only process such data with that consent.
International Data Transfers
Your personal data is primarily processed in India. Some of our service providers may store or process data in other countries. Where we transfer data outside India, we will do so only to jurisdictions permitted under applicable Indian law, and we will put in place appropriate safeguards to protect your data.
Third-Party Websites
HRI.in contains links to third-party websites, including the partner e-commerce platforms where Streax products are sold (Amazon, Flipkart, Nykaa, Myntra, JioMart, and others), as well as social-media networks and other online resources. This Privacy Policy does not apply to those websites. Once you click an outbound link, the third party's privacy policy applies. We strongly recommend you review the privacy policies of any third-party site before sharing personal data.
Grievance Officer
In accordance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023, the contact details of our Grievance Officer / Data Protection Officer are:
Name
Grievance Officer / Data Protection Officer
Registered Office
Hygienic Research Institute Pvt. Ltd., [Insert registered office address]
Website
9 am to 5 pm, Monday to Friday (excluding public holidays)
We aim to acknowledge complaints within [Insert acknowledgement timeline, e.g., 48 hours] and resolve them within [Insert resolution timeline, e.g., 30 days] of receipt, in line with applicable law.
Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. The updated Policy will be posted on this page with a revised “Last updated” date. Material changes will be communicated via the Website or by email where appropriate. We encourage you to review this Policy periodically.
Contact Us
For any questions, clarifications, or concerns relating to these Terms, please reach out to us at:
Andheri (West), Mumbai – 400053, Maharashtra, India